Firstly, We'd like to acknowledge the the effort the team at Userback put in.
They've build a strong product that's gone on to help several large scale customers, freelancers and agencies across the world. And if you're reading this looking for Userback alternatives like Bugreporting, I can confirm you're on the right track to find the product that cuts down your project costs, reduces timelines and minimise communication hell between customer feedback and developers.
So whats the main differences between Userback vs Bugreporting?
Apart from the obvious branding differences and UX direction we've taken all of which you can read in the post below, the key difference between the two of us comes down one main thing.
The entire BugReporting team built this product out of pure frustration from the issues we faced in dealing with clients, communication breakdowns, slowed down bug reporting and quality reporting issues. We wanted a better way to ship products fast and improve the experience our clients had with us.
This is why you'll find BugReporting to be designed specifically with ease-of-use in mind (as freelancers, agencies and founders, we've already got a lot happening), along with integrations and pricing models that lets you scale your business and keep your customers and clients happy
We created Bug Reporting to be the best customer and QA feedback tool for founders, agencies and small businesses. Watching you succeed with happy customers and better work flow is what we thrive to achieve
Top reasons why SaaS, eCommerce businesses and Agencies choose Bug reporting over Userback
Go beyond your usual customer feedback approach of getting a few comments on an image or a giphy type video from a customer. We take it to the next level by allowing your users to record a full video explaining whatever issue they're facing. Not only that, but product managers use this to run asynchronous customer feedback without jumping on 100s of meetings.
To top it up, we know how difficult it is to recreate issues or bugs, so we provide key user meta information that will help your development team to read into the exact specs of the user device so you can automatically replicate the issue and fix it.
Installing third party browser extensions can be a painful experience. They slow down your browser, add hundreds of privacy issues, and can be a pain to remove. We want you to have a great experience with us, so we've made it incredibly easy to install our tracking pixel.
It's an easy 1 step process. If you know how to copy and paste a code snippet, you can use our service. We're power-packed with features that will save you $1000s in cost.
We believe in building a product with a minimal user experience and we've done everything to remove any friction in using Userback. One way we've done this is by automating any repetitive work you have to do when building a recording snippet.
Our custom magic link is a very big part of this. We're going to take this even further. Let's say you're a QA and a customer emails you with a bug report. Instead of spending time explaining how to replicate the bug you can just forward them a link to see what they're seeing.
Unlike Userback, we offer unlimited annotation feedbacks to our users and we've gone beyond the norm by allowing them to integrate Google Drive. We think this means our customers own their data and we see or know nothing about it.
We don't place any limits on your recording sessions. Use our software for all your recordings.
We know you'll want to use Google Drive for your business, but why pay for it if you don't have to. Now you can use it for free with a storage capacity of 30 Gigabytes
We're more than just a bug reporting tool, we started out by offering video recording capabilities, before expanding our offering to include video recording, annotation and communication right within our application.
Our roadmap is constantly growing as we solve problems and add more features that our clients face. We are here to help them create a high quality product.
We've not been shy about offering powerful integrations with popular project management tools. We created BugReporting in response to the need of our users who wanted to be able to manage their projects and bug fixes from a single source of truth
We want to make sure that your communication with the team is as smooth as possible, so that you can use our product to push your Bug Reports to any project management tool in the world.
If someone submits a bug to your project, our bot will automatically create issues for you in Trello. You will be notified as soon as this happens via Slack, Discord or Email.
It's not hard work, we're trying to make it much easier for you
Unlike Userback, we have no restrictions on the number of projects you can manage. For agencies, we make it easy for you to manage multiple projects, with unlimited members, in a single dashboard.
We take the time to notify your customer when a bug they reported being fixed has actually been fixed. We've seen this actually improve customer engagement and reactivation rates.
Sure Userback lets you communicate via annotations using their platform, but they don't silo communication between your internal team and your customers. Most of the tools out there are either for internal feedback or external feedback, there's nothing out there that solves it really well for both.
Thats where we come in. Being built to solve problems for agencies our experience is created in a way to help teams communicate about reported feedback all within the app, as well as communicate with the customer/QA who submitted the feedback all from one place within Bug Reporting.
We're a dynamic Project Management Tool.
Unlike Userback, you can use our deep integrations to deal with bugs directly in your favourite project management tool without having to ever even open our dashboard.
However if you want to keep things seperate you can use our dashboard as a project management tool for bug tracking and only "promote" bugs that you want to move from Bug Reporting to your favourite project management tool.
This gives you unlimited flexibility on how you want to handle your bugs and client feedback because we know each person likes to operate things differently.
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